FAQS

SHIPPING

1. Do you ship worldwide?
Yes, we ship worldwide! FrSara delivers to over 100 countries, and we are constantly working on expanding our shipping regions. If you are unsure whether we ship to your location, please email us at frsaralife@gmail.com for assistance.

2. Is shipping free for FrSara products?
We offer:

Standard Shipping: $6.99
Fast Shipping: $12.99

Shipping costs may vary based on your location and selected shipping method.

3. How long will it take to receive my package?
Delivery times depend on your location:

Standard Shipping: 6-12 business days
Fast Shipping: 3-7 business days

We ship from warehouses in the U.S., Hong Kong, and Europe and will dispatch from the location with available stock to ensure faster delivery.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress.

ORDERS & RETURNS

5. Is there a warranty on FrSara products?
Yes, we offer a 12-month warranty on all our products. If you register as a FrSara member, you can extend the warranty to 18 months for free.

6. What is your return policy?
We offer a 30-day return policy for any reason. If you’re not satisfied with your purchase, you can return it within 30 days of receiving the item. To be eligible:
✔ The item must be unused and undamaged
✔ The item must be returned in its original packaging

For defective or damaged products, we offer free returns. For all other return reasons, the customer is responsible for the return shipping costs.

7. What payment methods are accepted?
We accept PayPal, Visa, MasterCard, American Express, Discover, and other major payment options for your convenience.

8. Can I cancel or modify my order (e.g., change the color)?
You can cancel or modify your order within 1 hour of placing it. Once the order is processed, we cannot make changes.

9. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order, save your shipping details, and access exclusive discounts.

INQUIRIES

10. How do I use a discount code?
During checkout, enter your discount code in the designated field, and the discount will be applied to your total before payment.

11. Where can I buy FrSara products?
You can purchase FrSara products exclusively on our official website and select authorized retailers.

12. How is the FrSara Portable Bladeless Neck Fan?
FrSara’s bladeless neck fan is designed for hands-free cooling, ultra-quiet operation, and long battery life. Its ergonomic design ensures comfort, making it perfect for travel, outdoor activities, and daily use.

📩 For any other inquiries, feel free to contact us at: frsaralife@gmail.com