FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship worldwide?
Yes, we ship worldwide! FrSara delivers to over 100 countries, and we are constantly working on expanding our shipping regions. If you are unsure whether we ship to your location, please email us at frsaralife@gmail.com for assistance.
Is shipping free for FrSara products?
We offer:
Standard Shipping: $6.99
Fast Shipping: $12.99
Shipping costs may vary based on your location and selected shipping method.
How long will it take to receive my package?
Standard Shipping: 6-12 business days
Fast Shipping: 3-7 business days
We ship from warehouses in the U.S., Hong Kong, and Europe and will dispatch from the location with available stock to ensure faster delivery.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress. Tracking >>
What is your return policy?
We offer a 30-day return policy for any reason. If you’re not satisfied with your purchase, you can return it within 30 days of receiving the item. To be eligible:
✔ The item must be unused and undamaged
✔ The item must be returned in its original packaging
For defective or damaged products, we offer free returns. For all other return reasons, the customer is responsible for the return shipping costs.
Can I cancel or modify my order (e.g., change the color)?
You can cancel or modify your order within 1 hour of placing it. Once the order is processed, we cannot make changes.
Orders
Below are some of are common questions about orders
Is there a warranty on FrSara products?
Yes, we offer a 12-month warranty on all our products. If you register as a FrSara member, you can extend the warranty to 18 months for free.
What payment methods are accepted?
We accept PayPal, Visa, MasterCard, American Express, Discover, and other major payment options for your convenience.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order, save your shipping details, and access exclusive discounts.
Products
Below are some common questions about our products
Are FrSara fans rechargeable?
Yes, all FrSara fans are equipped with built-in rechargeable batteries and support USB Type-C charging for fast and convenient power-ups.
How long does the battery last on a full charge?
Battery life varies by model and speed setting—typically from 3 to 24 hours depending on the fan type and usage.
Can the fan be used while charging?
Yes, most FrSara fans support operation while charging, making them ideal for continuous use in various situations.
Are the fan speeds adjustable?
Absolutely. All FrSara fans offer 3 or more speed settings so you can control airflow intensity according to your needs.
Is it safe for children or babies to use?
Yes. Many models, especially stroller fans, have soft blades or protective enclosures, making them safe for babies and toddlers.
Is the fan quiet enough for office or sleep use?
Yes, FrSara fans are designed with low-noise technology, with some models operating below 15dB, making them ideal for quiet environments.
Can the fan double as a power bank?
Select models (like waist fans or handheld fans) feature a power bank function to charge mobile devices in emergencies.
Are FrSara fans suitable for outdoor activities?
Yes, our fans are lightweight, portable, and durable—perfect for hiking, camping, festivals, workouts, or travel.
How do I clean and maintain my fan?
Gently wipe the exterior with a soft cloth. For fans with exposed blades or grills, make sure the device is off before cleaning. Avoid soaking or using harsh chemicals.
Is there a warranty for FrSara fans?
Yes! Every FrSara product comes with a 12-month warranty. Register as a member to extend it to 18 months for free.