Warranty Policy
Thank you for choosing FrSara. We are committed to providing high-quality products and excellent customer service. This warranty policy outlines the terms and conditions of our product warranty coverage.
1. Warranty Period
FrSara offers a 12-month product replacement warranty, starting from the date of purchase.
Free Warranty Extension: FrSara members can extend their warranty to 18 months by signing up and subscribing to our updates.
📌 If you purchase from other platforms, please refer to the warranty policy of the respective seller.
2. Warranty Coverage
To qualify for warranty service, you must provide:
✔ A valid order number from the FrSara official store.
✔ A sales invoice or order confirmation email that clearly displays the product description, price, and purchase channel.
📌 The warranty is only valid in the country of purchase. It will be void if the product is shipped to another country.
3. Warranty Exclusions
This warranty does not cover issues caused by:
❌ Improper use or incorrect installation
❌ Natural disasters (e.g., lightning, floods, earthquakes)
❌ Accidents, misuse, or negligence
❌ Commercial or non-personal use
❌ Unauthorized modifications or repairs
❌ Use with an incorrect power supply
❌ Any damage resulting from third-party repairs
4. How to Claim Warranty
If you experience an issue covered by the warranty, please contact our customer support team at frsaralife@gmail.com with the following details:
📌 Order ID – Found in your order history.
📌 Model Number – Found on the product packaging or manual.
📌 Issue Description – A detailed explanation of the issue with supporting photos or videos.
📌 FrSara may require the defective item to be returned for quality inspection before issuing a replacement.
5. Warranty Process
Once we receive your warranty claim, our team will review and verify the issue. If the problem is covered under warranty, we will arrange for a replacement or repair as necessary.
6. Resolution Timeframe
We strive to resolve warranty claims as quickly as possible. The time required depends on the complexity of the issue. We will keep you updated throughout the process.
7. Additional Services
Any requests outside of the warranty coverage may incur additional charges. We will provide a cost estimate before proceeding with non-warranty-related repairs or services.
8. Commitment to Customer Satisfaction
At FrSara, we value your trust and satisfaction. Our warranty is designed to ensure you receive reliable products and excellent support. If you have any questions, feel free to contact us at frsaralife@gmail.com.
📌 FrSara – Feel a cooler life.